Business Analyst/ Writer Call (512) 912-0190
Volt Services

Description:
An industry-leader in Flash Memory manufacturing is immediately seeking a Business Analyst/ Writer for a 1 year contract position will long-term employment opportunities.

Job Duties:
1. Administers SAP customer master data and other systems & processes used by customer service such as RLK Lite, SAP enhancements, pricing tool, pricing maintenance, B2B systems / web interfaces etc.

2. Develop customer service process & policy documentation.

3. Develop training certification program for customer service personnel. train global personnel on customer service processes and policies.

4. Publish weekly / monthly customer service newsletters to global community.

5. Administer SOX compliance program within the department and be responsible for other internal and external audits.

6. Analyzes a wide variety of alternative approaches to solving problems regarding customers, field and factory, and makes recommendations for appropriate solutions this will be mostly in the area of processes and procedures.

7. Assist in implementing SAP in other regions

8. Assist in bringing the new SAP upgrade on line and implemented.

9. Lead in data mapping activities.

10. Produces and analyzes bookings, billings and backlog reports. Prepares presentation materials as needed using the mainframe systems and various PC software packages.

11. Deliver presentations on SAP maintenance items and account performance related topics, such as open order status and scheduling information.

12. Assist in or administers continuous improvement programs.


The above are the prime duties of this position.
In addition, to allow this candidate to be able to effectively write processes & procedures, this position could also have some level of direct customer and field sales support involvement consisting of some or all of the following activities:

1. Enters orders into SAP, checking for accuracy, utilizing knowledge of order entry and tracking system. Work with customers, sales personal or channel partners to resolve issues with orders prior to or after order entry.

2. Work closely with Field Sales on pre-order management (quotes, DPA's, Spec Review, etc.) - Backlog (Scheduling - Expedite, Status, etc.) - Post order activities (shipping and delivery, CCAR's & Returns).

3. Manages backlog by tracking orders, resolving delinquencies and handling change order issues. Interfaces directly with customer to resolve complex order status problems.

Requirements:
- College degree in Business, Marketing or a technical field. It's possible that extensive similar industry experience might substitute for some of the college requirements.

- Clear and effective verbal and written communication (customer sensitive).

- SAP experience highly desirable to essential, specifically the OM (SD) and CRM modules, preferably experience with the SAP customer master.

- Be able to determine when to escalate information as appropriate.

- Ability to influence (internal, external, people/projects) - Resolve conflicts.

- Ability to handle multiple issues simultaneously.

- Demonstrable ability to be responsive/good listening ability /able to build rapport. Effective time management skills.

- Must have a high degree of customer sensitivity. Must demonstrate professional behavior as an individual contributor and as a team player.

- Must be a self starter to proactively support assigned programs
Skilled in computer operation utilizing the Windows operating system and the Microsoft Office suite of applications

- Basic understanding of products and applications and company structure / organization is desirable.

Location: Austin, TX

Type: CONTRACT

Duration: 365+ Days

Pay Rate: 25.00 - 32.00 Hourly DOE

Contact:

Volt Services Group
austin303704@volt.com
Volt Services Group
1524 S IH 35m Ste. 342
Austin, TX 78704
PH: 512/912-0190
FX: 512/912-0821
________________________________________________________________________

Consumer Services Training Specialist
Nike
Portland, OR 97201

Field Enablement Coordinator
RightNow Technologies, Inc
Boston, MA 02210

Company: Nike, Inc, including its affiliates
Location: Portland, OR 97201
Reference Code: 034268          Status: Full Time, Employee
Job Category: Administrative and Support Services
Career Level: Experienced (Non-Manager)

Mind readers wanted.
 
Consumers today are more sophisticated and better educated than in any previous generation. They decide what they want and when they want it. At Nike, our challenge is to anticipate what they'll want and be ready with a solution. When we're really good, it's something -- a product, a service, a whatever -- that's so intuitively perfect the consumer hasn't even imagined it could exist. Your job? To make sure we know our consumers better than we know ourselves.
 
But you knew that already, didn't you?
 
As our Consumer Services Training Specialist, you’ll create a dynamic learning environment in delivering innovative training on systems, processes, and product knowledge to support staff enabling them to provide “premium” consumer direct support for all Consumer Services, Global Digital Commerce, Digital Marketing, and Nike Corporate initiatives and objectives. In addition, you’ll manage employees during training to ensure support professionals meet competency development goals, attendance requirements, and overall performance standards.

Requirements for the position include:

    * Bachelor’s degree in Communications or a related field
    * 2 years' experience in delivering system, product, or process related training courses
    * Consumer Service/Customer Service business experience required
    * Ability to successfully manage and lead teams
    * Excellent oral, written and group presentation skills/experience
    * Effective meeting facilitation/management and team leadership skills
    * Ability to obtain and utilize input from others
    * Ability to influence and/or lead, without formal authority
    * Acumen surrounding business of Customer Service and Contact Center processes
    * Professional and personal development with focus on training
    * Skill in creating curriculum development material
    * Knowledge of creative training techniques, adult learning and accelerated learning
    * Ability to be flexible and quickly adapt to changing business needs and processes
    * Ability to travel up to 50 – 60% of the time and work staggered support hours
    * Experience using and training CRM applications (Seibel, RNW, etc.), SAP, IP is preferred
    * Nike Brand, Product and System Knowledge strongly preferred

Benefits. You probably already know we have a pretty generous benefits package, but here's the highlight reel: a stock purchase plan, matching 401(k) retirement plan, on-site sports complex, childcare and full health insurance. There's not room here to mention every benefit we offer, but hopefully that'll give you a sense of how we take care of our own.

Supervisor, Customer Master Data
Cadbury Schweppes
Plano

Job Description
Supervise the administration of Customer Master Data for the Americas Region. Directly accountable for Customer Master Data elements, pricing, material sales views, system development and staff management

Requirements
College degree or equivalent experience.Knowledge of master data processes, data standards and how they relate to the business.Knowledge of how to Maintain master data objects.Issue management skills. Numerate and communicative Computer literate skills. Must be completely familiar with SAP, CRM, Instill, and Microsoft.Problem assessment skills. Ability to work in a regional and/or international environment.

Physical Requirements:

1. Ability to carry out responsibilities of position and operate general office equipment.

2. Cadbury Schweppes SBS, Inc. is an EEO Employer and complies with all applicable statutes including ADA. Accordingly, Cadbury Schweppes SBS, Inc. will reasonably accommodate otherwise qualified individuals with disabilities.

Responsibilities

Master Data Administration -

    * Provide expert knowledge and guidance to the business and direct reports for Customer Master Data elements, pricing and material sales views.
    * Supervise day-to-day maintenance and recording of the following data to ensure accuracy and SLA requirements: Customer Master Data, Customer Hierarchies, Customer Interactions, Customer Specific Trading Terms, Customer Specific Pricing and Rebates and Customer Specific Product Proposal.
    * Supervise the account mapping process with Instill to ensure data integrity, meeting SLA commitments.
    * Ensure Master Data maintenance documentation is kept up to date

System Development -

    * Responsible for new system development, testing, system evaluation and system maintenance.
    * Work with IT to analyze the current system and to make recommendations and decisions regarding production issues and new system functionality.
    * Provide input to analysis of proposed data structure changes.

Growing Our People -

    * Implement departmental objectives, workflow processes and cross-functional department policies.
    * Provide for continuous development of staff through coaching and mentoring techniques.
    * Oversee staff and maintain a consistent balance of skills and business knowledge, encourage open communication, sharing and a team environment.
    * Communicate and evaluate stretching objectives and develop meaningful development plans utilizing the PMP process to prepare subordinates for the next level.

Process Improvement -

    * Identify, recommend, and implement improvements to the Customer Master Data Administration process.
    * Perform and report on periodic audits and data integrity checks. Monitor the effectiveness of Master Data administration processes

Customer Service -

    * Maintain contact with global and other regional process area teams to ensure cross regional and global alignment of Master Data usage.
    * Liaise with businesses across the region to ensure timely and efficient merging of data into the SBS environment.
    * Provide expert knowledge and guidance to the business for specific Master Data objects owned by process area(s).

Equal Opportunity Employer

M/F/D/V